Government website usability - What we heard report

The Government of the Northwest Territories (GNWT) wants to improve GNWT websites for residents. From April to July 2023 a firm was contracted to conduct user research in order to learn more about NWT resident’s experiences interacting with GNWT websites. Resident feedback was collected through a survey and a series of focus groups, and web analytics were used to further determine user behaviour and needs. A total of 136 survey responses were collected, and six focus groups were completed with different audiences.